£40.00 - £710.00




SKU: microsoft-excel-for-accounting-introduction-1-1-1-1 Category:

COURSE OUTLINE     [Duration: one day]

  1. Differentiate between assertive, passive and aggressive behaviour and communication
  2. Recognise and manage your behaviour
  3. Identify when, why and how to respond assertively
  4. Demonstrate your assertive rights
  5. Openly express how you feel


Note: this  course is CPD certified.

Unlike submissive and aggressive communication, assertive communication must be learned. It is a foundation on which mutual respect can be built – respect for ourselves and for others.
Mastering assertiveness is essential for effective communication.

This course will provide you with personal insight into the ways in which you respond to different people, situations and events. You’ll learn tools and techniques to effectively manage your responses and express your views and plans.

Learning Outcomes:

  • Differentiate between assertive, passive and aggressive behaviour and communication
  • Recognise and manage your behaviour
  • Identify when, why and how to respond assertively
  • Demonstrate your assertive rights
  • Openly express how you feel

What You Get


MODULE 1: Setting The Context

This module contains:

  • Introduction
  • Learning outcomes
  • Participant objectives

MODULE 2: Seeing the Iceberg

This module contains:

  • When change doesn’t work
  • The 8 steps of change
  • Our iceberg is melting
  • Identifying opportunities for change
  • Change is happening!

MODULE 3: Building Momentum through Urgency 

This module contains:

  • What urgency?
  • Addressing complacency
  • Pushing up the urgency

MODULE 4: Building the Guiding Team

This module contains:

  • Can I do it on my own?
  • Finding the right people
  • Trust and a common goal
  • Steps to create a guiding team

MODULE 5: Developing Vision & Strategy

This module contains:

  • Why spend time on a vision?
  • Creating a vision
  • Strategic planning

MODULE 6: Communicating to Secure Buy-in 

This module contains:

  • Failure to communicate
  • KIS communication
  • Pitching your communications
  • Devising a communication plan
  • Checking for buy-in

MODULE 7: Empowering Action

This module contains:

  • Barriers to empowerment
  • Removing barriers to change

MODULE 8: Creating Short-term Wins

This module contains:

  • Change takes time Are we progressing?
  • Communicating short-term wins
  • Don’t Let Up and Make Change Stick
  • Keeping momentum going
  • Making change stick

MODULE 9: The Story

This module contains:

  • Typical change characters
  • Back in the workplace

MODULE 10: Action Plan 

This module contains:

  • Planning to apply new skills and knowledge at work
  • References and further reading

Additional information


Webinar, In office

Number of delegates

1, 2, 3, 4, 5, 6, 7, 8, 9, 10


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