Business Etiquette
Business Etiquette
£40.00 - £710.00
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Business Etiquette

Business Etiquette

£40.00£710.00

SKU: PersonS Category:

COURSE OUTLINE [Duration: one day]    

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.

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Description

Overview

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is. This one  day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.

By the end of this training course participants will be able to:

  •  Handle initial contact and business introductions professionally and confidently.
  •  Create and maintain an impression of credibility, power and efficiency during business meetings.
  •  Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
  •  Gain practical tips on handling the most important issues related to professional workplace attire.
  •  Follow key guidelines of proper written communication etiquette.
  •  Display proper attention to etiquette, protocol and manners of formal business dining.

What You Get

MODULE 1: Introduction to negotiation  

This module contains:

bullet Proper business introductions and making a great first impression.
bullet The proper handshake.
bullet Social and business introductions.
bullet Business cards and introductions.
bullet Etiquette status cards skill practice activity.

MODULE 2: Personality types

This module contains:

bullet Are meetings a waste of time?
bullet General business etiquette guidelines..
bullet Arriving early and arriving late.
bullet Seating etiquette considerations.

MODULE 3: Negotiation Strategies 

This module contains:

bullet First impressions – Activity.
bullet Preparing before you call.
bullet Telephone etiquette and protocol considerations within a business setting.
bullet Basic telephone etiquette.

MODULE 4: Preparing for negotiation

This module contains:

bullet The importance of proper business attire.
bullet Proper business attire for women.
bullet Proper business attire for men.
bullet What exactly is “Business Casual”?

MODULE 5: Opening the negotiation

This module contains:

bullet Written communication etiquette guidelines.
bullet E-mail etiquette.
bullet Before you hit “Send”.

MODULE 6: Exchange information and bargain

This module contains:

bullet Business meals pre-planning arrangements.

bullet The seating dilemma.
bullet The ordering dilemma.
bullet Table set-up scramble – activity.
bullet Handling formal dining mishaps.

Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!

Additional information

Type

Webinar, In office

Number of delegates

1, 2, 3, 4, 5, 6, 7, 8, 9, 10

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