Communicating with Clarity and Impact
Communicating with Clarity and Impact
£40.00 - £710.00

Communicating with Clarity and Impact

Communicating with Clarity and Impact


SKU: microsoft-excel-for-accounting-introduction-1-1-1-1-1 Category:

COURSE OUTLINE     [Duration: one day]

  1. Differentiate between assertive, passive and aggressive behaviour and communication
  2. Recognise and manage your behaviour
  3. Identify when, why and how to respond assertively
  4. Demonstrate your assertive rights
  5. Openly express how you feel



This energetic one day course focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program. From active listening to properly utilising the power of questions and using language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively, build better rapport and improve their overall communication with others.

By the end of this training course participants will be able to:

  • Explain 4 essential communication principles
  • Communicate more clearly, confidently and effectively.
  • Listen and ask insightful questions & utilise the power of questions.
  • Use techniques to build better rapport with others.
  • Combine voice tone and non-verbal communication with appropriate language that engages others.

What You Get


MODULE 1: How well do you communicate?

This module contains:

  • How well do you communicate dominoes exercise.
  • What makes a great communicator?
  • Introduction to the four basic principles of communication.

MODULE 2: Use Engaging Language.

This module contains:

  • Focus on Behaviour, not personality.
  • Be specific.
  • Using “I” Messages and owning your language.

MODULE 3: Use the power of questions.

This module contains:

  • Controlling a conversation.
  • Importance of questions.- Activity
  • Different types of questions
  • The questioning funnel.

MODULE 4: Use active listening

This module contains:

  • Evaluate your listening skills – self assessment.
  • Listening & Empathy.
  • Active listening tools.
  • How to listen better.

MODULE 5: Rapport & Understanding non-verbal communication

This module contains:

  • Importance of rapport.
  • Matching non-verbal communication
  • Discover some truths and myths about body language.
  • Demonstrate body language that engages others.

Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!

Additional information


Webinar, In office

Number of delegates

1, 2, 3, 4, 5, 6, 7, 8, 9, 10


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