Conflict Management
Conflict Management
£40.00 - £710.00
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Conflict Management

Conflict Management

£40.00£710.00

SKU: conflict Category:

COURSE OUTLINE [Duration: one day]

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you’re in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place.

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Description

Note: this  course is CPD certified.

Difficult situations are inevitable. This course will help you to understand the mechanisms at play when you’re in a difficult situation. You’ll learn and practise behaviours that will navigate you through the tough times and help you avoid them in the first place. The program explores a number of techniques that allow you to take the initiative to change a difficult situation.

Learning Outcomes:

  • Identify the elements of a difficult situation
  • Analyse what works and doesn’t work when dealing with difficult situations
  • Describe your reactions to difficult situations and how they shape outcomes
  • Use listening, paraphrasing and questioning to ensure you understand the other person’s perspective
  • Apply assertive techniques to respond to difficult workplace situations
  • Define conflict and identify your style in conflict situation
  • Apply a process for resolving workplace conflict

What You Get

MODULE 1: Setting The Context

This module contains:

bullet Is conflict good or bad?
bullet Potential benefits of conflict.
bullet Cost of conflict.
bullet Defining workplace a conflict.

MODULE 2: The Nature of Difficult Situations

This module contains:

bullet The Four possible conflict outcomes.
bullet Conflict resolution styles.
bullet Find out your preferred conflict resolution style – self-assessment.
bullet Conflict analysis worksheet.

MODULE 3: How to React to Different Situations ?

This module contains:

bullet The importance of using the right language when resolving conflict.
bullet The six conflict resolution language fundamentals.

MODULE 4: Understanding Self and Others 

This module contains:

bullet The conflict resolution process skill practice activity
bullet Games and Conflict resolution.
bullet Counter tactics and dealing with games.

MODULE 5: Making Connections Consultative communication 

This module contains:

bullet What is mediation
bullet Key mediation tips.
bullet The Four steps of mediation.
bullet What is mediation

Competitive review game – An Exciting review challenge (Power Point Game) to end your training on a high note!

Additional information

Type

Webinar, In office

Number of delegates

1, 2, 3, 4, 5, 6, 7, 8, 9, 10

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