Terms & Conditions

 

 

This document outlines the terms and conditions of sale by Oxford Training Programmes 


Please note: If your organisation has a Service Level Agreement with Oxford Training Programmes then the Service Level Agreement takes precedence over these Terms and Conditions.

 

 

1. The Law

 

These terms and conditions and all other expressed terms of the contract
shall be governed and constructed in accordance with the laws of England.

 

1.1 Paying Invoices

 

 

Paying Invoices: Invoices must be paid in full by the due date or 7 days before the course start date, whichever is earlier. Failure to pay in accordance with these terms does not mitigate the client’s obligations to Oxford Training Programmes

 

2. Confirmation of Bookings

 

A Booking Form must be completed, signed and returned to Oxford Training
in order to reserve places and dates.
Alternative methods of confirmation can be by letter, email or official
purchase order.
Where payment is made in advance, a completed Booking Form may sometimes not be
required.
In all cases, Oxford Training will issue a VAT invoice within two working days.

 

3. Payments

 

Payment must be made at the time of booking if paid by credit card,
otherwise upon receipt of invoice.
Credit terms are always at Oxford Trainings discretion and are subject to
satisfactory references and trading volumes. Discounted prices are not available
if credit terms are used.
Oxford Training understands and will exercise our statutory right to claim
interest and compensation for debt recovery costs if we are not paid according
to agreed credit terms.
Oxford Training reserves the right to cancel training courses or places on them
if payment terms are not observed.
An out of hours surcharge fee may apply for courses held at an Oxford Training
centre at the weekend or on a Bank Holiday, dependent upon the Centre location.
Details available on request.
Payments can be made by cheque, BACS or credit card.
Cheques should be made payable to Oxford Training Programmes Ltd.
Oxford Training’s bank details for BACS, IBAN and Swift/BIC payments are given
at the foot of every sales invoice.

 

4. Cancellations, Re-scheduling and Transfers

 

Cancellations, re-scheduling or transfers will be permitted only if the
invoice for the training has been paid in full.
Requests for cancellation, re-scheduling or transfer must be received in
writing.   For re-scheduling or transfer, this will usually then require a
Booking Form to be signed and returned in order to complete the request.  
Failure to return the Booking Form will nullify the request.
The date on which the letter, fax, email or signed Booking Form is received by Oxford
Training will be deemed as the date on which the request has been made.
Agreement on dates for re-scheduling or transfer shall be subject to the
availability of places, rooms and/or trainers.
If a re-scheduled or transferred booking cannot subsequently be attended by the
client, the booking shall be cancelled without refund.
Substitution of alternative delegates is not considered to be a cancellation,
and can be made at any time with no penalty applied.
NOTE: ‘Schedule Your Own’ bookings and bookings made at reduced or promotional
prices must be paid for at the time of booking and cannot be cancelled or
rescheduled.
NOTE: Bookings cannot be cancelled in order to benefit from a subsequent
reduction in price, whether due to a change in the list price or a promotional
offer. Therefore, if a booking is made, then cancelled when a lower price
applies, it can only be re-booked at the original price.

 

4.1. Public (scheduled) Classes at Oxford Training Programmes Ltd

 

4.1.1. Cancellations

 

If requested 21 or more days prior to the training date, no cancellation
charge will apply.
If requested fewer than 21 days prior to the training date, a cancellation
charge of 100% will apply.
‘Schedule Your Own’ bookings and bookings made at reduced or promotional prices
must be paid for at the time of booking and cannot be cancelled at any time.

A 14-day refund policy is available for purchases through selected
partners/third party advertising platforms, but this does not apply to
purchases directly through Oxford Training, nor to cancellations made less than
21 days from the course date.

 

4.1.2. Transfers to a later date

 

If requested more than 14 days prior to the training date, a delegate
can transfer to the next scheduled course without penalty.
If requested between 10 and 14 days prior to the training date, a delegate can
transfer to the next scheduled course for a re-booking charge of 50% of
the full course fee even if an initial discount has
been applied
.
If requested fewer than 10 days prior to the training date, no transfer option
is available.
If a delegate cannot attend on the new date, no refund will apply.
‘Schedule Your Own’ bookings and bookings made at reduced or promotional prices
must be paid for at the time of booking and cannot be rescheduled at any time.

 

4.1.3. Partner courses

 

These courses are run at centres operated by approved partners.
NOTE: A transfer to a later date is treated as a cancellation for these
courses.
NOTE: Notice periods for partner courses are in WORKING days, not calendar
days.

 

PRINCE2®


If requested 22 or more working days prior to the training date, a cancellation
charge will apply as follows:
    Cancellation:   £ 449
    Reschedule:    £ 349   (payable at the time of
re-booking)
If requested fewer than 22 working days prior to the training date, a
cancellation charge of 100% will apply.

 

Microsoft Technical, Oracle, ITIL®, VMware, Cisco, UNIX
and Red Hat)

If requested 22 or more working days prior to the training date, no
cancellation charge will apply.
If requested between 12 and 21 working days prior to the training date, a
cancellation charge of 50% will apply.
If requested fewer than 12 working days prior to the training date, a
cancellation charge of 100% will apply.

 

4.2. Private (bespoke) Classes or In-House Training

 

4.2.1. Cancellations

 

If requested 21 or fewer days prior to the training date, a cancellation
charge of 100% will apply.
If requested more than 21 days prior to the training date, a cancellation
charge of 25% will apply.

 

4.2.2. Re-scheduling

 

If a request is received, and new dates agreed, more than 21 days prior
to the original training date, the client can re-schedule the date without
charge.
If a request is received, and new dates agreed, between 10 and 21 days prior to
the original training date, the client can re-schedule the date for a
re-booking charge of 50%.
If a request is not received, or new dates have not been agreed, less than 10
days prior to the original training date, a cancellation charge of 100% will
apply. If a request has been received, but new dates have not been agreed by
the original training date, the course will be deemed to have been cancelled
and a 100% cancellation fee shall apply.
If a client cannot provide delegates for the re-scheduled date, a cancellation
charge of 100% will apply.

 

4.2.3. Delegate Numbers

 

If more delegates attend than have been booked, standard charges, as
detailed in our prices schedule, will apply to the additional delegates. An
invoice will be raised without requirement for a booking form.
However, since classes are prepared, and materials produced, for the number of
delegates booked, if delegates do not attend, no credit or refund will be due
for them.

 

4.3. Online Courses (WEBINARS)

 

4.3.1. Refunds

 

A 14-day refund policy is available for purchases through selected partners/third
party advertising platforms, but this does not apply to purchases directly
through Oxford Training nor to purchases made where the learner has accessed
the course.

 

4.4. Communication of Disputes

 

The client must notify Oxford Training of any dispute or problem with
booking or cancellation, within a period of three months of the original
booking. Any subsequent failure by the client to communicate on the matter for
a three month period shall be considered to have closed the matter and will
nullify any claim against Oxford Training

 

5. Payment of Refunds

 

Where a refund is due for any reason, it shall be made within 28 days
from the date of acknowledgement by Oxford Training.

 

6. Training Programmes

 

Where a number of training courses have been arranged as part of a
training programme, the deadline for cancellation, re-scheduling or transfer of
any course within the programme shall relate to the first course date, and not
to the date of any individual courses within the programme.

 

7. Liability

 

Except in respect of death or personal injury caused by Oxford Training
Programs negligence, or as expressly provided in these Conditions, Oxford
Training shall not be liable to the client by reason of any representation
(unless fraudulent), or any implied warranty, condition or other term, or any
duty at common law, or under the express terms of the contract for any loss of
profit or any indirect, special or consequential loss, damage, costs, expenses
or other claims (whether caused by the negligence of Oxford Training, its
servants or agents or otherwise) which arise out of or in connection with the
provision of the training course and the entire liability of Oxford Training
under or in connection with the contract shall not exceed the amount of Oxford
Training Programs charges for the provision of the training course except as
expressly provided in these conditions.
Oxford Training shall not be liable to the client or be deemed in breach of
contract by reason of any delay or failure to perform any of Oxford Training
Programs  obligations in relation to the
training course if this was due to any cause beyond Oxford Training reasonable
control.

 

8. Training Vouchers Scheme

 

Blocks of Oxford Training Vouchers can be purchased at preferential
prices for training courses on Oxford Training (scheduled) training courses, or
for Private training courses.
Payment for blocks of Training Vouchers is due on receipt of invoice.
Training Vouchers have a life of 12 calendar months from the date of invoice,
although bookings cannot be made against them until cleared payment is
received.
Upon receipt of payment, Oxford Training will issue a block of Training Voucher
(TV) codes that can be used to book delegates on any public class, or to
arrange a Private training course, subject to availability.
Clients may purchase an unlimited number of Training Vouchers under the scheme,
but any failure by the client to use all of the Training Vouchers within 12
calendar months will result in residual Training Vouchers being forfeited by the
client without entitlement to compensation or reimbursement.

 

8.1. Cancellations

 

An order for a block of Training Vouchers constitutes a commitment by
the client to place a specified volume of training with Oxford Training at a
discounted price. Once issued, invoices for Training Vouchers cannot be
credited or cancelled, in whole or in part, for any reason.

If an individual booking against a block of Training Vouchers is
cancelled, the Training Voucher will be deemed used and the TV code cancelled
as follows:
Public Classes: if requested 14 or fewer days prior to the training date
Private Classes: if requested 21 or fewer days prior to the training date

 

8.2. Transfers (Public Classes)

 

If a delegate cannot attend a Public class, another delegate can be
substituted at any time.
If requested more than 10 days prior to the training date, a delegate can
transfer on to the next scheduled course using the same TV code.
If a delegate cannot attend on the new date, the TV code will be cancelled.

 

9. Severability

 

If a provision of these Terms and Conditions is or becomes illegal,
invalid or unenforceable, that shall not affect the validity or enforceability
of any other provision of these Terms and Conditions.
This shall not apply if the deletion of such provision would result in such a
material change so as to cause completion of the intended transactions to be
unreasonable.

 

10. General Information

 

Address for all correspondence: Oxford Training Programmes Ltd, 29
Erleigh Road, Reading RG1 5LU Company No: 12195181   Vat: 332 9714 95
Date of incorporation: 1 October 2019

 

11. Duration

 

These terms and conditions are subject to change without notice, but any
changes shall not be retrospectively applied.